Questions and answers about Messenger

The Messenger is a communication channel of the TIMOCOM Road Freight Marketplace, which is directly integrated into the freight exchange. It enables fast, secure and efficient communication between offer submitters and potential service providers, directly in the context of an offer. By using Messenger, you can reduce waiting times and increase the efficiency of your business processes at the same time. 

The Messenger protects all messages and data in accordance with the TIMOCOM Marketplace standards and thus promotes confidentiality and security. You can control who has access to the communication and you can be sure that your contact has a registered TIMOCOM account.  

What's more, using Messenger not only provides greater security, but also gives your communications the same level of commitment as e-mail, helping you to build professional relationships effortlessly.  

Messenger is the default preferred communication channel when entering freight and vehicle space offers. Unless you deactivate this setting, only Messenger will be displayed as a written communication option to those searching for an offer. This means you don't have to keep an eye on any other communication channels and can concentrate on your work. 

In the current version of Messenger, browser notifications alert you of new messages with a sound. Within the Road Freight Marketplace, the chat button flashes when you have a new unread message in your inbox. Future updates will also introduce the option of e-mail notifications to further increase visibility and transparency regarding new incoming messages. 

If offers are cancelled, for example because they have already been taken, you can still post messages in the chat, as there are often questions or a need for information after the transport order has been placed. All chats are stored for at least 12 months. This allows you to access all relevant information and documents at a later date. 

Yes, all TIMOCOM members can use the offer-related messenger free of charge. 

Messenger currently offers the following functions: 

• Communicating using the chat window: All messages relating to an offer are available chronologically in the chat window. 

  

• Notification function: You will be notified of new messages directly in the Road Freight Marketplace by a flashing chat button. 

  

• Push notification: A pop-up message with an audible alert will notify you of new messages in your browser. 

• Document exchange (upload and download): Share relevant documents as PDF/JPEG/PNG or Word/Excel up to 5 MB directly in the chat. 

  

• Messages centre: See all your conversations in one place. 

  

• Typing indication: You can see whether the person you are talking to is currently writing a message. 

  

• Read marker: Track whether your message has been read.

  

• Emojis: Use emojis to personalise your messages. 

  

But this is only the beginning. We are constantly working on new functions.  

Over the coming months, we plan to make the following step-by-step enhancements: 

• Translation of messages: Automatic translation into all marketplace languages to reduce language barriers and facilitate international communication. 

• E-mail notifications: You will be notified by e-mail if you miss a chat message to encourage quick responses. 

• Search and filter: Easily search and filter within chats to quickly find specific messages or conversations. 

But this is just a small preview. We will keep you updated on our next steps. 

Yes, Messenger is fully integrated into the mobile version of the Road Freight Marketplace, so you can use it on any device. 

Your feedback is very important to us. You are welcome to use our feedback survey. We welcome your suggestions to help us improve the Messenger and better tailor it to your needs.