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Your simple solution for unpaid invoices

If the payment date for an invoice has passed, the TIMOCOM debt collection service can help you get your money.

As a neutral intermediary, we provide individual consultation for each case and in many cases are able to arrange for payment of outstanding invoices. Lawyer Alexander Oebel and his team are proud of their 87% success rate.

The service acts as an intermediary across Europe in 27 languages. If your business partner has defaulted on the payment, you can count on competent and reliable help from the debt collection team. Users who ask us for help can rest assured that their problem will be handled quickly, cost efficiently and without having to resort to court proceedings, so that a delay in payment does not turn into a dispute. Fairness and understanding ensure that your business relationship will remain in tact even after the collection process. The international debt collection service is a fair and resolute partner for debt collection management.

Engage our debt collection service now


Success rate 2021

What TIMOCOM’s international debt collection service has to offer:

  • engage online, simply and easily
  • active since 2003 with official authorisation
  • competent advice and support for collecting your payment
  • customer service throughout Europe in 27 languages
  • quick and diplomatic payment collection solutions
  • successful in 87% of cases

Hiring the service is simple

Download the order form and fill it out

Send the form to: or via Fax to +49 211 88 26 58 00

One of our staff will be in touch and take care of the rest – in your native language.

You can view our . In addition to the base price of EUR 20, all additional fees are based on the amount to be collected. They are also based on the fee framework set out in German law. It is simple to calculate the fee, charged only in the event of successful collection, before you hire the service.

Fee calculator

Please select the corresponding currency and enter the total amount of the claim.

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What our customers are saying about the service:

Eliza Wyrwich, Mega Pol Trans

“We highly appreciate this service, especially since the success rate lies at almost 86 percent.”

Eliza Wyrwich
Mega Pol Trans

Read the whole Mega Pol Trans success story >
Zoltán Joós, Karzol-Trans

“They work so well with us. Our messages are always answered within 1-2 days. For difficult debt collection cases, they also send suggestions on how to solve a case as quickly as possible.”

Zoltán Joós

Read the whole Karzol-Trans success story >
Kitti Hatvani, MEM BAU Srl.

“Our company is completely satisfied with the international debt collection service from TIMOCOM and I recommend that TIMOCOM customers make use of it! It gives the company a feeling of security; with TIMOCOM, you know you are in good hands.

Kitti Hatvani

Read the whole MEM BAU Srl. success story >
Csaba Török, Hermes Forwards Srl.

“We have many cases where the amount collected, with your help, was over 10,000 Euro.”

Csaba Török
Hermes Forwards Srl.

Read the whole Hermes Forwards Srl. success story >
Patrick Andres, Spedition Günther Andres e.K.

“There is no such thing as one hundred percent certainty, but thanks to TIMOCOM's debt collection service we are able to successfully complete most transactions. I can highly recommend this service.”

Patrick Andres
Spedition Günther Andres e.K.

Read the whole Spedition Andres e.K. success story >

Debt Collection FAQ

Simply download the order form here fill it out, and send it via e-mail to or via fax to +49 211 88 26 58 00 . We will then contact you, or you can call us directly +49 211 88 26 68 00 .

Yes, the debt collection service is only available to existing TIMOCOM customers. If you have not yet signed a contract with us, you can apply here.

No. Our team is happy to help you collect on debt that is not a result of activities within the Smart Logistics System. Send us your debt collection case, we will be happy to help.

In 2020, we were able to successfully negotiate a solution for over 87% of cases.

We charge a €20.00 processing fee. If we are successful in collecting on the debt, we then charge an additional fee which is based on the amount of money collected. This fee is based on the German legal framework in place regarding such fees, and can be calculated before you hire us using our fee calculator. .

In principle, the service is governed by the legal framework regarding damages caused by late payment as set out in EU Directive 2011/7/EU. These laws are intended to ensure that unpaid invoices are paid promptly. New rights and obligations have applied to cases of late payment ever since this Directive came into force within the EU. The following thus applies to debtors and creditors:

payment of invoices sent to a business is automatically considered late 30 days after receipt of invoice or provision of services. in addition, payment deadlines longer than 60 days after receipt of the invoice are allowed only in exceptional circumstances. If, despite this, the payment is late, the creditor can demand that the debtor cover certain costs incurred during debt collection, as well as interest on the late payment.
The costs incurred during debt collection can include the dunning costs caused by the late payment, as well as costs for debt collection services, a lawyer or dunning notices. For creditors, this means that they can require the debtor to cover the costs of the debt collection service, including the fee to be paid in the event of successful debt collection. To clarify, the creditor can require the debtor to pay all debt collection service costs, both the basic fee and the fee charged in the event of success, provided that payment is late and the debtor is responsible for the delay.

It is important to note that these rules only apply to invoices that

  • are incurred for performance of contract, and not, for example, damages or double payments
  • are verifiably late
  • are sent to a debtor located within the EU

Dunning notices or similar requests for payment by the creditor are no longer necessary, but may be sent if desired, and of course doing so continues to be a sensible and recommended course of action, in the hopes that the debt collection service is not required in the first place.

Our debt collection team is active across Europe and the service is available for you in the following languages:

  • Bulgarian (BG)
  • Danish (DA)
  • German (DE)
  • English (EN)
  • Finnish (FI)
  • French (FR)
  • Greek (EL)
  • Italian (IT)
  • Croatian (HR)
  • Latvian (LV)
  • Lithuanian (LT)
  • Macedonian (MK)
  • Dutch (NL)
  • Norwegian (NO)
  • Polish (PL)
  • Portuguese (PT)
  • Romanian (RO)
  • Russian (RU)
  • Swedish (SV)
  • Serbian (SR)
  • Slovak (SK)
  • Slovene (SL)
  • Spanish (ES)
  • Czech (CS)
  • Turkish (TR)
  • Ukrainian (UA)
  • Hungarian (HU)

Yes, our debt collection service works internationally, in particular across Europe, in your native language. International debt collection services are not a problem.

In the event of bankruptcy, the debtor’s assets are usually placed under management by an insolvency court or an external administrator. This body/person manages the claims and distributes the remaining assets. This ensures that it is not just the creditors with a close relationship to the debtor who receive money; instead, all creditors are treated relatively equally.

Every country has a special process for submitting a claim as a creditor. We recommend lodging your claim with the insolvency administration as quickly as possible, in order to be considered as a creditor in the process and to ensure that the remaining amount is not further decreased by the cost of representation.

Our aim is to support creditors as they collect legitimate claims from their debtors. In the event that the debtor is experiencing shortages, the parties may agree upon payment in instalments, so that that creditor will receive their money despite the debtor’s issues. At the same time, TIMOCOM ensures Smart Logistics System customers are protected from doing business with those unable to pay.

If a user refuses to pay and cannot provide a valid reason for doing so, they are in violation of the TIMOCOM quality criteria. They will therefore no longer be welcome in the network of verified customers.

Download our debt collection order form PDF.

Download order form (755 kB)

International debt collection service

+49 211 88 26 68 00

+49 211 88 26 58 00

T&Cs - Debt collection

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