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"We put our customers through a very thorough examination!"

Gerhart Seichter

Business Unit Director Sales & Marketing

Gerhart Seichter, Business Unit Director Sales & Marketing, TimoCom

Play it safe by checking in advance

Our customers should be able to use the TimoCom transport platform efficiently and securely every day - that is our job. Since transactions are carried out directly between the parties involved, commercial due diligence must be exercised by everyone.

Info graphics on TimoCom Identify

Check your business partner's identity:

  • Request a print of the offer in question on the TimoCom transport platform be sent to you by your potential business partner. You can immediately check whether they have access to the transport platform.
  • Have a look at your potential business partner's profile in the business directory. With the document feature, frequently requested documents should have been uploaded to the profile for identification purposes.
  • Compare the information in the uploaded documents with the company's information in the business directory.
  • Compare the contact person's details, for example, whether name, phone number and email address are identical to the data in the business directory.

Should you still have grounded doubt about the potential business partner after this check, TimoCom Identify will assist you in identifying your potential partner.

For the identification order we require:

  • Print of the offer on the TimoCom transport platform sent to you by the potential business partner
  • Copy of the documents uploaded in the business directory and/or company documents received from the business partner
  • A fully completed order form listing the grounds for your doubt

Email the complete documents to identify@timocom.com or send a fax to TimoCom at +49 211 88 26 50 00.

Download order form

A free comprehensive check by the TimoCom Identify Team should be completed within a maximum 5 working hours. You will receive a written answer – weekdays between 8:00 a.m. and 5:00 p.m.

The transport lexicon – Answers to transport topics

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