Security

Together for more security

TIMOCOM provides state-of-the-art tools and strong security mechanisms – but the key is the collaboration with users. With your responsible actions, you help make the TIMOCOM Road Freight Marketplace as secure as possible for everyone. Find out below how!

1. Secure start when creating an account and logging in

Create a strong and unique password: Change it regularly and never share it with third parties to protect your access.
Always use the official TIMOCOM site for login: Bookmark https://my.timocom.com/ to avoid phishing attempts.
Enable two-factor authentication (2FA): This is an additional security layer that verifies your identity during login.
Always log out: Sign out after each session and close your browser. This prevents unauthorized persons from taking over your open session and acting on your behalf.

Stay vigilant!

TIMOCOM will never ask you for your login credentials or verification codes – neither by phone nor by email. If you receive suspicious requests, please contact TIMOCOM immediately.

2. Secure collaboration on the TIMOCOM Road Freight Marketplace

Secure communication

Use the TIMOCOM Messenger for all communication with your partners and potential partners – it is faster, more direct, and more secure, reducing the risk of phishing attacks.

If you still receive requests by email, we recommend using the TIMOCOM Check. This quick and easy-to-install Outlook email add-in verifies whether the sender's email address is registered to a TIMOCOM user. Information on how to install and use the add-in can be found here.

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Close transactions securely

After you have negotiated and selected your preferred partner, you can confirm the transaction directly in the TIMOCOM Marketplace – either via a Deal or via a legally binding Transport Order. This way, the confirmation happens without detours via email, and you are better protected against fraud and misunderstandings.

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Rate your transport partners

After you have completed a Deal or a legally binding Transport Order in the TIMOCOM Marketplace, you can rate your transport partner. This creates more transparency and security for all users:

For clients: Ratings on communication, handling of freights, and punctuality provide confidence when choosing a transport partner.
For transport companies: Ratings on payment reliability and fairness help identify reputable clients.

Each rating helps to build trust and minimize fraud risks.

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Use the Live Shipment Tracking

After you have completed a legally binding Transport Order, activate the Live Shipment Tracking to transparently monitor the status of your shipment and its ETA (Estimated Time of Arrival) at any time, and/or to share it with your customers.

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Did you know?

With TIMOCOM AI, the TIMOCOM Messenger, and Deals, you not only make your transport processes more efficient and smoother but also actively contribute to making the TIMOCOM Road Freight Marketplace even more secure. And that’s doubly rewarding: until the end of 2025, you can win valuable prizes every month in the Golden Deal prize draw.

Participate now

Take your security to the next level!

International Debt Collection

Multilingual support for debt collection cases in 27 European languages
Efficient handling of overdue payment and freight damage claims
With diplomatic solutions: Over 80% of all international debt collection cases are successfully resolved

Learn more

Closed Freight Exchange

Create your own closed freight exchange – only trusted partners selected by you gain access
Protects your company from unwanted subcontracting and enhances confidentiality
Ideal for long-term partnerships and the highest security requirements

Learn more

You’re (almost!) done

If you notice anything else suspicious, please contact us.