TIMOCOM International Debt Collection: your partner for debt collection
Part of our Security & Payments Services
What if my customer does not pay?
Prevent a default from becoming a dispute with the TIMOCOM debt collection service
Fairness and understanding ensure that your business relationship will remain intact even after the collection process. The TIMOCOM debt collection service helps you with this. If your business partner has defaulted on a payment, you can count on competent and reliable help.
Submit your debt collection requests easily and conveniently online for immediate processing.
Reliable processing of your claims so that you can concentrate fully on your core business.
With diplomatic solutions: over 80% of all international debt collection orders are successfully completed.
Our expert team handles your concerns quickly, cost-effectively and out of court.
Communication in 27 different languages for optimal processing of your claims throughout Europe.
Officially approved by the authorities since 2003: benefit from our extensive experience.
How it works: processing debt collection orders with TIMOCOM
Calculate your costs with the fee calculator
A processing fee of €25 will be charged for each order. In the event that the debt collection service is successful, TIMOCOM charges a success fee for the service. The processing fee is included in this success fee. This fee is calculated in accordance with the statutory provisions listed in the Rechtsanwaltsvergütungsgesetz (RVG – German Act on the Remuneration of Lawyers). Calculate your fees in just a few steps!
What are customers saying about TIMOCOM’s debt collection service?
If the sum is high and the case can be solved outside of court then it is worth using this possibility. […] If the sum is low, then it is even more in our interest to avoid any court actions and extra costs.
Eliza Wyrwich, Mega Pol Trans
The cooperation is excellent. Our messages are always answered within 1 to 2 days. For difficult debt collection cases, they also send suggestions on how to solve a case as quickly as possible.
Zoltán Joós, Karzol Trans
Our company is completely satisfied with the international debt collection service from TIMOCOM, and I recommend that TIMOCOM customers make use of it! It gives the company a feeling of security; with TIMOCOM, you know you are in good hands.
Kitti Hatvani, MEM BAU Srl.
We could mention a variety of success stories, the success rate is 93.75%. We have many cases where the amount collected, with your help, was over 10,000 Euro.
Csaba Török, Hermes Forwards Srl.
There is no such thing as one hundred percent certainty, but thanks to TIMOCOM’s debt collection service we are able to successfully complete most transactions. I can highly recommend this service.
Patrick Andres, Spedition Günther Andres e.K.
Frequently asked questions about TIMOCOM international debt collection
Yes, the debt collection service is only available to existing TIMOCOM customers. If you are not yet a customer, you can register here.
No. Our team is also happy to help you collect on debt that is not a result of activities within the TIMOCOM Road Freight Marketplace. Submit your debt collection case here now.
The success rate is more than 80% of cases successfully resolved.
We charge a €25 processing fee. If we are successful in collecting on the debt, we then charge a success fee which is based on the amount of money collected. This fee is based on the German legal framework in place regarding such fees, and can be calculated before you hire us using our fee calculator.
In principle, the service is governed by the legal framework regarding damages caused by late payment as set out in EU Directive 2011/7/EU. These laws are intended to ensure that unpaid invoices are paid promptly. New rights and obligations have applied to cases of late payment ever since this Directive came into force within the EU. The following thus applies to debtors and creditors:
payment of invoices sent to a business is automatically considered late 30 days after receipt of invoice or provision of services. In addition, payment deadlines longer than 60 days after receipt of the invoice are allowed only in exceptional circumstances. If, despite this, the payment is late, the creditor can demand that the debtor cover certain costs incurred during debt collection, as well as interest on the late payment.
The costs incurred during debt collection can include the dunning costs caused by the late payment, as well as costs for debt collection services, a lawyer or dunning notices. For creditors, this means that they can require the debtor to cover the costs of the debt collection service, including the fee to be paid in the event of successful debt collection. To clarify, the creditor can require the debtor to pay all debt collection service costs, both the basic fee and the fee charged in the event of success, provided that payment is late and the debtor is responsible for the delay.
It is important to note that these rules only apply to invoices that
- are incurred for performance of contract, and not, for example, damages or double payments
- are verifiably late
- are sent to a debtor located within the EU
Dunning notices or similar requests for payment by the creditor are no longer necessary, but may be sent if desired, and of course doing so continues to be a sensible and recommended course of action, in the hopes that the debt collection service is not required in the first place.
Our debt collection team is active across Europe and the service is available for you in the following languages:
Bulgarian (BG)
Danish (DA)
German (DE)
English (EN)
Finnish (FI)
French (FR)
Greek (EL)
Italian (IT)
Croatian (HR)
Latvian (LV)
Lithuanian (LT)
Macedonian (MK)
Dutch (NL)
Norwegian (NO)
Polish (PL)
Portuguese (PT)
Romanian (RO)
Russian (RU)
Swedish (SV)
Serbian (SR)
Slovak (SK)
Slovene (SL)
Spanish (ES)
Czech (CS)
Turkish (TR)
Ukrainian (UA)
Hungarian (HU)
Yes, the TIMOCOM debt collection service works internationally, in particular across Europe, in your native language. International debt collection services are not a problem.
In the event of bankruptcy, the debtor’s assets are usually placed under management by an insolvency court or an external administrator. This body/person manages the claims and distributes the remaining assets. This ensures that it is not just the creditors with a close relationship to the debtor who receive money; instead, all creditors are treated relatively equally.
Every country has a special process for submitting a claim as a creditor. We recommend lodging your claim with the insolvency administration as quickly as possible, in order to be considered as a creditor in the process and to ensure that the remaining amount is not further decreased by the cost of representation.
Our aim is to support creditors as they collect legitimate claims from their debtors. In the event that the debtor is experiencing shortages, the parties may agree upon payment in instalments, so that that creditor will receive their money despite the debtor’s issues. At the same time, TIMOCOM ensures that its Marketplace customers are protected from further late or unpaid invoices.
If a user refuses to pay and cannot provide a valid reason for doing so, they are in violation of the TIMOCOM quality criteria. They will therefore no longer be welcome in the network of verified customers.
The following documents must be submitted: the transport order, delivery note, invoice and the last request for payment.
Your order will be checked by the TIMOCOM debt collection team. An employee will then get in touch with you.
At least 30 days must have passed since the claim became due.
It is possible to add multiple invoices for one debtor to the order.