Ratings – increase security while searching for new business partners
Write and receive ratings for orders
Rate your service providers or customers after completed transport jobs on the TIMOCOM Road Freight Marketplace. With every rating you actively contribute to more trust and transparency within the Marketplace.
If you send freight, you can
benefit from:
- Increased security: Positive ratings in the categories communication, handling of goods, and punctual loading and unloading of goods provide reassurance that your freight is in good hands.
- First choice: A positive company score is a signal to transport customers to put your company at the top of the list of potential business partners.
- Saves time: Viewing ratings given to other Marketplace users is a better, faster way to select the best business partner out there.
If you are a transport company, you can
benefit from:
- Increased security: Ratings on prompt payment, fairness and communication help you to select your business partner.
- Improve market value: Positive ratings contribute to your company score, giving your company a competitive advantage.
- Efficiency: The new transparent ratings feature is a one-stop shop where you can discover what other people thought of working with your potential business partners.
How it works
Rate completed transport orders
Once the unloading date is passed, each business partner receives a notification informing them that they can rate the transaction, based on a standard 5 star scale. To ensure people only rate companies they have actually worked with, all ratings are assigned via the transport orders application. You can rate your business partner and view your own rating in the transport order details.
Rate different categories
Transport customers can rate the communication between business partners, whether the service provider arrived on time to load and unload the goods and how goods and documentation were handled.
Service providers can also rate communication, along with whether or not the contractual conditions were fair and whether payment was prompt.
Company score and individual ratings in the company profile
The company score is displayed in each company profile, and is comprised of transport customer and service provider ratings from the past 12 months. You will also see the average ratings for each category here.
Do you have any questions? We would be delighted to help you:
FAQ
To submit or receive ratings for completed transport jobs, you need to complete a transaction on the TIMOCOM Road Freight Marketplace. Just follow these steps:
Order confirmation: Both the service provider and the transport customer must confirm either a Deal or a transport order.
Rating: After a transport order has been carried out, both parties can rate each other.
This ensures that both business partners have actually worked together.
You can rate your business partner from the day after the unloading date. You have at least 44 days plus the agreed payment period to do so. If no payment period has been specified, you have a total of 104 days to give your rating.
When you rate a service provider, you can rate the following categories:
- Communication with dispatch personnel
- Goods loaded and unloaded on time
- Handling of goods
- Handling of documentation
When you rate a transport customer, you can rate the following categories:
- Communication
- Contract fairness
- Payment
Each category is given equal weight in the overall rating score. Sub-categories for which no rating was provided will not be included in the calculation. You can rate all categories with a single click.
No, there is no comment function attached to the ratings feature. Splitting the rating up into categories provides a nuanced rating, so there is no need for comments.
The company score is calculated by averaging all ratings a company has received, whether they were acting as a transport customer or service provider. After the first rating has been received, it will be visible on your company profile.
Yes, you will automatically be reminded of pending ratings. As soon as it is possible to give a rating, you will receive a notification via the bell in the Road Freight Marketplace. In addition, the contact persons specified in the transport job will receive a notification by e-mail.
If no contact person has been set in the transport order, all users at your company will receive a notification via the bell and an e-mail (provided that they have agreed to this in the settings). One additional reminder notification will also be sent via the bell and e-mail.
There are two ways to find companies for which you have not yet submitted a rating:
- Transport orders overview
- Deals overview
Simply filter by transport orders or Deals that have not yet been rated.
If you are not satisfied with your rating, you can request a one-time correction from the contractual partner. This can be done directly via the detailed view of the transport order or the Deal in the Road Freight Marketplace (‘Rating’ section).
We recommend that you also contact the contractual partner in person to explain the reasons for your request.
Once a rating is submitted, it immediately becomes part of your company score, even if you have submitted a correction request that is still pending. Once the correction has taken place, the company score will be recalculated.
Correction requests must be answered within 7 days.
TIMOCOM acts as a neutral provider, and thus cannot correct or delete ratings. Please contact your business partner directly and request that they correct the rating: this feature is available for every rating submitted.
If you put your contract on hold (as opposed to cancelling it), you will keep all your ratings.