Hermes Forwards Srl.

“We have many cases where the amount collected, with your help, was over 10,000 Euro.”

Csaba Török
Hermes Forwards Srl.

Hermes Forwards Srl. is a transport and haulage company working in Romania. The 20 person team has broad and recognised experience on the Romanian and European haulage market. The organisation is active across Romania, with locations in Bucharest, Timișoara, Deva, Satu Mare and in Miercurea Ciuc. Their network of road hauliers guarantees developed, reliable and recognised quality. They have access to a fleet of more than 2,000 trucks per day. Their partners include international companies, as well as small and mid-sized companies from across Europe.

TC: Could you describe a case in which a business problem was successfully solved thanks to TIMOCOM’s international debt collection service?

Csaba Török: We could mention a variety of success stories, the success rate is 93.75 % exactly. We have many cases where the amount collected, with your help, was over 10,000 Euro. As our cooperation continued, my colleagues have learnt to work with your employees – this helped us to close a few disputed cases quicker and with better efficiency. Of course, the full amount is not always paid at once, but instead comes in instalments, but we still consider that a success.

TC: How do you decide that a disputed case is beyond your means and that you have to rely on TIMOCOM’s international debt collection service to solve it? And how does our debt collection service present solutions that help avoid long-winded court cases?

Csaba Török: We send any case that has exceeded the payment deadline by 30 days and in which we have no information about payment, to the international debt collection department. We ask for their help particularly when it comes to international partners, as the international team works more efficiently in other countries. We really consider the quick and efficient process, as well as transparent, concrete quick communication on various issues an additional service.